The RUBJOY APP account (email and password) are NOT connected to the rubjoy.com website account. Your account on this website is for customer service, and product purchasing. The account (email and password) you are prompted to set up in the RUBJOY APP are for the app only, to remember your settings and save your recordings. Rubjoy app password must be minimum of 8 characters with at least one number and one letter including a capital letter.
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